Privacy Policy

Scope and Applicability

This Privacy Policy applies to all personal data collected through our website, mobile apps, and offline interactions (collectively, "Services"). It explains how we gather, process, and protect your information. By using our Services, you consent to data practices described herein. This Policy does not cover practices of third parties operating independently of us.

Data You Provide

When you register for an account or make a purchase, we collect your name, contact details, payment information, and shipping address. You may also voluntarily submit demographic or preference data to personalize your experience. All information must be truthful and current. You can update your account details at any time via your profile settings.

Automatic Data Collection

We use cookies and web beacons to automatically collect usage data, such as pages visited, time spent on the site, and referring URLs. Your IP address, browser type, and device identifiers are logged to improve Service performance and security. Analytics tools help us understand user behavior and optimize content. You can control cookies through your browser settings, but disabling them may impair functionality.

Purposes of Processing

Personal data is processed to provide, maintain, and enhance our Services. We use your information to fulfill orders, respond to inquiries, and send transactional messages. Marketing communications are sent only with your explicit consent and include opt-out links. Aggregated data is employed for business analytics and service development.

Legal Grounds

Our data processing is based on: (a) your consent, (b) necessity for contract performance, (c) compliance with legal obligations, and (d) legitimate interests. Consent is obtained for marketing and can be withdrawn anytime. Contractual necessity covers order processing and customer support. Legitimate interests include fraud prevention, network security, and business improvements.

Data Sharing

We share your personal data with trusted third-party processors to facilitate payments, order fulfillment, and analytics. Each processor is contractually obligated to protect data and use it only as instructed. In the event of a corporate transaction, your data may transfer to the new entity under this Policy. We may also disclose data if legally compelled or to enforce our rights.

International Transfers

Personal data may be transferred to servers located in different countries, which may have varying data protection laws. We ensure adequate safeguards, such as standard contractual clauses, are in place to protect your data. By using our Services, you consent to the cross-border processing of your data. We monitor our partners to ensure ongoing compliance.

Data Retention

We retain your personal data only as long as needed for the purposes stated or as mandated by law. Order-related data is typically kept for accounting and tax compliance. If you request data deletion, we will remove your personal data from active systems, except where legal retention is required. Anonymized data may be kept indefinitely for analytical purposes.

Security Practices

We employ technical measures, such as encryption and secure access controls, to protect your data during transit and storage. Regular security audits and vulnerability scans are conducted to identify and address potential risks. Our employees undergo privacy and security training to ensure compliance with policies. Despite these measures, no system can guarantee complete security.

Children’s Data

Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect personal data from minors. If we learn that data from a minor has been collected inadvertently, we will promptly delete it. Parents or guardians who believe their child’s data has been collected may contact us to request removal. We take measures to prevent minors from registering.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, as well as to restrict or object to certain processing activities. You may also request data portability. To exercise these rights, submit a request through your account settings or via our privacy portal. We will respond within applicable legal timeframes.

Complaints and Inquiries

If you have questions about our privacy practices or wish to file a complaint, please contact our Data Protection Officer. You may also lodge a complaint with a supervisory authority in your jurisdiction. We aim to address all inquiries promptly and transparently. Our goal is to resolve issues amicably before escalating to regulatory bodies.

Changes to Policy

We review and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised Policy will display a new "Last Updated" date. Continued use of the Services after changes constitutes acceptance. We recommend reviewing this Policy regularly to stay informed.